At FrostCrest, we understand that sometimes you may need to modify or cancel your order. To make the process smooth, please review the following conditions.

1. Order Modification & Cancellation Policy

  • Customers can modify or cancel their orders within 12 hours of placing them successfully.
  • After 12 hours, all orders are locked for processing and cannot be changed or canceled.

2. How to Modify or Cancel an Order?

To request a modification or cancellation, follow these steps:
✅ Gather the necessary details, including:

  • Order email
  • Order number (found in your confirmation email)
  • Modification or cancellation request details

✅ Send an email to [email protected] with the subject line:
[Modify/Cancel Order – Order Number]

✅ Wait for confirmation from our team. We will respond within 1 business day.

3. Refund Policy for Cancelled or Modified Orders

  • If your request is approved, we will process the refund within 3 days.
  • The refund amount will match the canceled portion of the order.

At FrostCrest, we are committed to excellent customer service. If you need assistance, just follow the steps above, and we’ll do our best to accommodate your request.